Coupang Senior / Staff Product Designer with Japanese Proficiency (Coupang Eats UX)

company introduction

Coupang exists to delight our customers. When customers ask, "How did we ever live without Coupang?", we know we're truly fulfilling our mission. Driven by a singular obsession with making shopping, dining, and everyday life easier, Coupang is driving innovation across the multi-billion dollar commerce industry. As one of the fastest-growing retail companies, Coupang has established a unique position in the domestic commerce industry and built customer trust.

Coupang prides itself on being a global, publicly traded company built on a startup culture. This is the driving force behind our growth, enabling us to maintain the agility we once had, continuously launch new services, and expand our business. Every Coupang employee is given the opportunity to cultivate an entrepreneurial spirit and pursue new innovations and initiatives. The boldness to dive into work and achieve results is the essence of how we work at Coupang. At Coupang, you will witness the growth of yourself, your colleagues, your team, and the entire company every day.

Every Coupang employee is dedicated to Coupang's mission to shape the future of commerce. We solve customer problems, challenge conventional wisdom and conventions, and push the boundaries of what's possible. If you're looking for an incredible work experience in a hyper-connected world with always-on, cutting-edge technology, and cutting-edge technology, join Coupang today.

Introduction to the team and job:

Coupang Eats is Coupang's food delivery service and a fast-growing delivery service in South Korea.

Coupang Eats, which burst onto the Korean delivery industry in 2019, once again surprised the world with its "unlimited free delivery" initiative in 2024. This achievement is the result of its relentless efforts to provide customers with the best possible delivery experience.

The innovations we've presented so far are just the beginning. We will never stop challenging ourselves to create a better future, so that everyone around the world can experience better dining.

Coupang Eats offers opportunities for its members to enhance their capabilities. If you're looking to grow your business alongside industry experts, join Coupang Eats today.

Coupang Eats is committed to providing a fast and seamless experience for all three parties: customers, delivery partners, and merchants. As a Product Designer, you'll be responsible for implementing Coupang Eats' highest-priority projects and play a key role in defining and creating customer experiences. This role focuses on meeting customer needs and achieving business goals, while collaborating closely with stakeholders.

Required: Native-level Japanese proficiency

Location: Seoul, Korea or Tokyo, Japan

Job Description:

Collaborate with business, development, and product teams to develop strategies, coordinate decisions, and manage design projects.

Identify and analyze current issues with your product/service and prioritize improvement directions.

Enhance your design solutions with wireframes, prototypes, and high-quality visual deliverables.

Ensure high level of design quality and suggest directions for improvement

Systematic thinking and the simultaneous use of intuition and objective evidence (data, best practice benchmarking, testing, and analysis) to develop solutions to customer problems.

Qualifications:

More than 6 years of experience creating high-level design results based on visual/interaction design capabilities.

Native-level Japanese proficiency and product design experience targeting global customers

Experience developing strategies and rationales for large-scale, complex features, projects, and programs through close collaboration with Product Owners and leadership teams.

Experience collaborating with diverse teams in a fast-changing and growing startup environment

Experience leading or redesigning a core part of a product, experience, or service design from start to finish

Experience using qualitative and quantitative research methodologies to inform decision-making throughout the product design process and product lifecycle.

User-centered design principles, planning and conducting user testing, A/B testing, prototyping, and a deep understanding of usability.

Exceptional storytelling, presentation, communication, and stakeholder collaboration skills

A portfolio that includes at least one product or design work that has been released to market, based on an understanding of the target user, user journey, and visual design skills.

[Typical Procedures and Guidelines]

• Typical procedure
  • Document screening (Resume & Portfolio) – Video interview – Compensation negotiation – Final selection
  • Typical procedures may vary by position and may be subject to change based on schedule and circumstances.
  • The typical schedule and results will be individually notified to you via the email address you registered in your application.
• Note
  • This announcement may close early if recruitment is completed.
  • If there is any false information in the application, acceptance may be revoked.
  • Persons eligible for employment protection (veterans, persons with disabilities, etc.) may receive preferential treatment in hiring in accordance with relevant laws.
  • The position and scope of responsibilities may be subject to change based on the candidate's overall career history, experience, and other factors. If such changes are necessary, the candidate will be communicated to the candidate at an appropriate time prior to the final acceptance notification.
  • Employment may be restricted if you do not possess the legal qualifications required for employment and job performance.
  • The employment type is full-time, with a 12-week probationary period. However, if business requires it, the probationary period may be waived, shortened, or extended.
• privacy policy
  • Coupang Group collects and processes your personal information in accordance with its Job Applicant Privacy Policy (link below). https://www.coupang.jobs/kr/privacy-policy/
• Document Return Policy
  1. 1. This notice is in accordance with Article 11, Paragraph 6 of the Act on Fair Recruitment Procedures.
     2. Please be advised that job seekers who are not selected for our recruitment process may request the return of their submitted application documents in accordance with the Act on Fair Recruitment Procedures. However, this does not apply to applications submitted via our website or email, or to applications submitted voluntarily without our request. If application documents are lost due to a natural disaster or other circumstances beyond our control, they will be deemed returned.
     3. Job seekers who request the return of recruitment documents in accordance with the main text of Article 2 above should fill out the Request for Return of Recruitment Documents [Form No. 3 of the Enforcement Regulations of the Act on Fair Recruitment Procedures] and send it by email (recruitingops@coupang.com) If you submit it, it will be sent to the designated address via registered mail within 14 days from the date of submission confirmation. Please note that the registered mail fee will be borne by the recipient.
     4. In preparation for the return request from the job seeker pursuant to the main text of Article 2 above, we will retain the original application documents submitted by the job seeker for 180 days from the date of confirmation of employment. If the return of the application documents is not requested by then, all application documents will be destroyed without delay pursuant to the Personal Information Protection Act.
     5. However, the provisions of Paragraphs 1 through 4 above apply only to cases where the labor laws of the Republic of Korea apply. They do not apply in other cases.